Уведомления для путешественников и незапланированные изменения в рейсах
Latest alerts and rebooking policies
Last updated on Tuesday 03 March 2026, 20:50 (Amsterdam time).
Due to the security situation in the Middle East, KLM has adjusted its flight schedule in the region. We are closely monitoring developments and will update our schedules where possible. We are doing our very best to help you on your way again.
Current schedule
KLM is currently not flying through the airspace of Iran, Iraq, and Israel, nor over several countries in the Gulf region. Flights to, from, or via destinations in the region are canceled or adjusted.
- Tel Aviv: KLM suspended the remainder of its winter season operations to and from TLV, effective March 1, 2026.
- Dammam, Dubai, Riyadh: Flights to and from Dammam, Dubai, and Riyadh are suspended until March 5, 2026.
If your flight is affected, you can find the rebooking and refund options below.
Together with the Dutch Ministry of Foreign Affairs, we are working on solutions to bring our passengers safely to the Netherlands. For the flight leaving Muscat tonight, the Ministry is responsible for assigning passengers to available seats. We are working on future flights. As soon as we have more information on this, we will communicate through our website and through personal messages to our passengers who were on canceled flights in the last few days.
Rebooking and requesting a refund
If you have booked a flight to, from or via the below-listed destinations from Saturday 28 February 2026 to Monday 09 March 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 02 March 2026.
- Dubai (DXB)
- Riadh (RUH)
- Dammam (DMM)
1. Rebook to a different travel date
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Friday, March 20, 2026.
2. Request a travel voucher
If you prefer to cancel your flight and request a travel voucher:
- The voucher will be valid for one year from the date of issue.
- It can be used for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- The voucher can also be used to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights are canceled, you can request a full refund of the ticket and any extras.
3. Unforeseen expenses
If you have unforeseen expenses due to cancelation, such as extra meals, hotel costs, or phone calls, you could request reimbursement.
Contacting the embassy
Due to the energy crisis in Cuba from Thursday 12 February 2026 to Monday 9 March 2026, some of our flights to, from or via Havana (HAV) are disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via Havana (HAV) between Thursday 12 February and Monday 9 March 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 23 March 2026.
Does your original flight depart between Thursday 12 February and Monday 9 March 2026 to, from or via Havana (HAV), then your new departure date should be on or before Monday 23 March 2026. You can rebook your flight at the latest on Monday 23 March 2026. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Monday 23 March 2026.
2. Request a travel voucher
If you prefer to cancel your flight and request a travel voucher:
- The voucher will be valid for one year from the date of issue.
- It can be used for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- The voucher can also be used to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Варианты самообслуживания
В случае незапланированного изменения вашего рейса мы сообщим вам об этом по электронной почте или текстовым сообщением и при необходимости автоматически перебронируем ваш билет. Хотите изменить данные поездки или запросить возврат средств? Ознакомьтесь с нашими вариантами самообслуживания.
Изменение рейса
В случае изменения или отмены рейса вы можете легко изменить дату поездки, время вылета или пункт назначения.
Отмените рейс
Хотите отменить рейс из-за непредвиденных изменений? Подробнее о вариантах.
Проверка информации о поездке
Вы можете легко просмотреть или изменить актуальную информацию о своей поездке, войдя в раздел «Мое Путешествие».
Запросить компенсацию
Возникли отмены, задержки или необходимость перебронирования? Вы можете иметь право на компенсацию.
Запрос возврата средств
Передумали лететь запланированным рейсом? Узнайте, положен ли вам возврат за несовершенную поездку.
Заявление о задерживающемся багаже
Не можете найти свой чемодан по прибытии? Обязательно заявите об этом онлайн в течение 48 часов с момента прибытия.
Поддержка и права
Незапланированные изменения в аэропорту Схипхол
Во время вашего путешествия через аэропорт Схипхол произошла задержка или отмена рейса? Вот чего ожидать и что можно сделать в этой ситуации.
Незапланированные изменения в других аэропортах
Во время вашего путешествия через другой аэропорт произошла задержка или отмена рейса? Вот что вы можете сделать.
Знайте свои права
В случае отмены или задержки рейса, понижения класса обслуживания или отказа в посадке на борт вы можете заявить о своих правах.
Необходима помощь?
Если у вас возникли проблемы с нашими инструментами самообслуживания, свяжитесь с нами.